Auto-renewal and the refund policy
Auto-renewal and the refund policy
Automatic Renewal
Notice of Automatic Renewal
Payment and Price
Refund
Refunds are available for virtual office only. All government charges, bank charges, handling charges, fees paid on behalf, postage and delivery charges are non-refundable.
We will refund your initial subscription or renewal payment provided that you cancel your subscription within the 30-day period following the initial subscription date or the Renewal Date, where applicable. After the end of the applicable 30-day refund period, your 12-month subscription payment is non-refundable.
You can simply send us an email at feedback@nova.com.hk within the 30-day period following the initial subscription date or the Renewal Date stating your name, company name and reason for a fully refund (less any bank, government and outgoing charges).
Please allow 14 days for processing upon receipt of your refund request. Refunds will be issued within 4-8 weeks after approval of the request. You can contact our Customer Service Team at 852-3180-7888 for any detail for the refund application.
Refunds may be issued in cash or credit. We are under no obligation to stick to the same means of refund in future practices.
Disclaimer
NOVA Group Limited shall not be responsible for any failure to provide any services(s), late or penalty payment; or any error or omission or any delay or interruption in the provision of any services(s) due to the verbal, written, and electronic communication. The sole obligation is limited to the services charges during the affected period only. You agree to waive, and not to make any claim for damages, direct or consequential, with respect to lost business or profits, arising out of failure to furnish any service(s); any error or omission with respect there to; or any delay or interruption of any service(s).
Policies are subject to change. NOVA Group Limited reserves the right to issue refunds or credits at our sole discretion.
In case of any doubt or discrepancy between the English version and Chinese version, the English version shall prevail.