360 view of your customers with the World's #1 CRM

CRM stands for “customer relationship management.” This software stores key information like client names, addresses, and phone numbers. It also keeps track of customer activities like website visits, phone calls, emails, and more.

Salesforce is a customer relationship management (CRM) solution that can bring companies and clients together. In one single platform, Salesforce provides your business with powerful marketing, sales, commerce, and service tools as well as a shared view of your organisation.

The Sales Cloud is a cloud app designed to help your sales team sell smarter and faster by centralising client information, logging their interactions with your organisation, and automating most tasks your team has to do every day. This solution allows your people to spend less time on admin work and more time focusing on closing deals. For your sales managers, Sales Cloud provides real-time visibility into their team’s activities, forecasting sales accurately and with ease. Best of all, Sales Cloud is very intuitive and highly customisable to fit the way your sales team works.

Service Cloud is built on the Salesforce customer success platform, giving you a 360-degree view of your clients and enabling you to deliver quicker, smarter, tailor-made services. With Service Cloud, you can automate service processes, streamline workflows, and surface key articles, topics, and experts to transform the agent experience. It connects you one-to-one with every customer, across multiple channels and on any device.

Sales Cloud is a cloud-based, SaaS model, so the software can scale easily to accommodate businesses of all sizes, from sole proprietorships to global enterprises. You can apply Sales Cloud benefits equally to all businesses, regardless of their size.

Sales Cloud is built on a robust, flexible security framework trusted by companies around the world, including those that are in the most heavily-regulated industries.
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1) Org Security – Salesforce protects your organisation’s data from all other customer data by using a unique identifier that restricts access at every level from anyone outside your company—including us.
2) User Security – User authentication (both delegated and SAML) combined with network-level security by IP address, session restrictions, and audit trails provides control and visibility into what users are doing in the system and their field history.
3) Programmatic Security – Configurable, authenticated sessions secure access to logic, data, and metadata. Salesforce even offers a source code scanner that produces a report analysing your code’s security.
4) Trust and Visibility – Trust starts with transparency, so Salesforce displays real-time information on system performance and security and offers your organisation tips on best security practices.

Sales Cloud is designed to help your sales team sell smarter and faster. It allows them to manage your company’s contacts, accounts, leads, opportunities, quotes, and deals easily, all on one platform. On the other hand, Service Cloud helps your company run and improve customer service using accounts, contacts, cases, and solutions. It’s designed to help support your past, current, and future client service requests to help you retain your existing customers. Which app you need depends on which area of business you are trying to improve.

Increasingly, clients are engaging with your services or products via mobile apps, but will they be able to access help within your app? Service Cloud offers Snap-ins, which let you embed client support directly into your apps, from case management to SOS. As a matter of fact, SOS is changing the way companies provide in-app mobile support, with live agent video chat, screen sharing, and on-screen guided assistance.

With the Salesforce mobile app, client support managers can access the data and insight they need right from their mobile device to make informed, real-time adjustments.