The World's no.1 CRM
Stay connected to your customers, prospects, partners and more with the no.1 cloud-based CRM platform.
Have complete view of your clients, including activity history, contacts, client communications and internal account discussions. You can gain valuable insights from social media platforms such as Facebook, Twitter and LinkedIn.
With Salesforce you can get a complete view of your team's deals with the Opportunity Management. You can view the various stage, products, quotes and more. You can stay up to date with the information needed to close each deal.
On Salesforce you can track all your leads from prospect to close, while continuing to optimise your campaigns across channels. Make better decisions on where to invest your marketing on.
Obtain the right sales data at the right time with Data.com. Connect with key decision makers quicker, plan territories easily and increase sales and marketing productivity with the latest and accurate data.
The Salesforce mobile app allows to turn your mobile device into a on the go sales office. You can log calls, respond to leads, work on opportunities and check dashboards no matter where you are.
Use Visual Workflow to quickly design and automate any business process with drag-and-drop simplicity. Drive success with flexible approvals processes for discounts, expenses and more.
On Salesforce it's now easier to share files, discuss them, publish and track your content in real time. You can quickly search for your files, share them securely and receive alerts when something changes.
Salesforce's dashboards offer a real-time picture of your business at a glance. Dive into detailed reports that anyone could created. You can access your dashboards and reports anywhere anytime.
Salesforce enables fast, easy and accurate sales forecasting. Get real-time view into your team's forecasts. Use in-line editing, override visibility, multicurrency and more to stay on top of your business.
CRM Stands for "Customer Relationship Management" and its a software that could stores key information like client contacts such as names, addresses, phone numbers, as well as keeping track of their activities like website visits, phone calls, emails and more.
Salesforce is a customer relationship management solution (CRM) that can bring companies and clients together. It's a integrated CRM platform providing your business powerful tools including marketing, sales, commerce and service - all in one single platform and shared view of your organization.
The Sales Cloud is a cloud app designed to help your sales team to sell smarter and faster by centralising client information, logging their interactions with your organization and automating most tasks your team has to do every day. This allows them to spend less time on admin work and more time focusing on closing deals. For your sales managers, Sales Cloud provides real-time visibility to their team's activities, forecasting sales accurately with ease. Best of all, Sales Cloud is very intuitive and highly customisable to fit the way your sales team work.
Service Cloud is built on the Salesforce Customer Success Platform, giving you a 360º view of your clients and enabling you to deliver quicker, smarter and tailor-made service. With Service Cloud, you can automate service processes, streamline workflows, and surface key articles, topics, and experts to transform the agent experience. Connecting one-to-one with every customer, across multiple channels and on any device.
Sales Cloud is a cloud-based, SaaS model, so the software can scale easily to accommodate businesses of all sizes, from sole proprietorships to global enterprises. The benefits of using Sales Cloud could be applied equally to all businesses regardless of their size.
Sales Cloud is built on a robust and flexible security framework trusted by companies around the world including those who are in the most heavily regulated industries.
Sales Cloud is designed to help your sales team sell smarter and faster, allowing them to manage your company's contacts, accounts, leads, opportunities, quotes and deals easily all in one platform. On the other hand, Service Cloud helps your company run and improve customer service using accounts, contacts, cases and solutions. It's designed to help support your past, current and future client service requests to help you retain your existing customers. The decision of which app you need depends on which area of business you are trying to improve.
When ever your clients have a question, your client service team should be equipped to answer them quickly and easily. When your client service is effortless, clients are more likely to return to you. Service Cloud gives your service team the tools to deliver outstanding client experience, enabling them to work faster and be more productive, improving client satisfaction and reduce your operation costs. With Service Cloud and Customer Communities, you can create a self-service community that allows customers to tap into the best information about your services and products, connect with peers and contact support when needed.
Clients are increasingly engaging with your services or products via mobile apps, but will the be able to access help within your app? Service Cloud offers Snap-ins, which let you embed client support directly into your apps, from case management to SOS. As a matter of fact, SOS is changing the way companies provide in-app mobile support with live agent video chat, screen sharing and on-screen guided assistance.
And with the Salesforce mobile app, client support managers can access the data and insight they need right from their mobile device to make informed, real-time adjustments.
