CLIENT STORY
Powering Wine & Dine Festival 2024 with Digital Excellence
See how NOVA’s integrated digital ecosystem powered the Hong Kong Wine & Dine Festival 2024, creating a seamless festival experience.
This included a trilingual ticketing platform, electronic tasting pass system managing 50,000+ smart cards, and merchant token collection devices across all booths. The infrastructure delivered seamless operations with real-time sync, secure payments, and backup systems, ensuring reliable service for international visitors throughout the festival.
155K
Attendance
300+
Merchant
900
Devices
Complex Large-Scale Event Management Requiring Seamless Integration
Scale of Digital Integration: Managed digital operations for 155.000+ attendees. maintaining system stability over 5 days.
Payment System Complexity: Integrated cross-border payments with multiple methods and offline transaction support.
Device Management and Coordination: Coordinated 900+ devices with real-time monitoring across merchant points.
High-Volume Transaction Processing: Managed 50,000 concurrent users and 60,000+ RFID cards with instant updates.
Network Infrastructure Reliability: Implemented redundant connectivity solutions and failsafe mechanisms for outdoor operations, ensuring zero data loss and consistent performance.
OUR SOLUTION
Delivering Comprehensive Digital Infrastructure Management
Ticketing System
Delivered cloud-based ticketing with real-time inventory management, Klook integration, and comprehensive reporting for attendance and sales tracking.
Electronic Tasting Pass System
Deployed RFID smart card solution with 100 redemption counters, integrated payment processing, and self-service kiosks for efficient token management.
Token Collection System
Implemented merchant token collection devices with offline capabilities, real-time balance management, and instant verification systems to prevent fraud.
Infrastructure
Built enterprise-grade cloud infrastructure with redundant WiFi/4G connectivity, ensuring continuous operation and data security in outdoor settings.
Successfully Powered Hong Kong's Largest Wine & Food Festival
Event Excellence
Achieved 9/10 visitor satisfaction rating at Hong Kong's premier Wine & Food Festival through seamless digital integration and event management.
Attendance Milestone
Drew 155,000 international visitors, representing a 10% increase from previous year, demonstrating successful scaling of digital solutions.
Payment System Performance
Maintained 100% uptime across 120+ payment points, processing transactions through 20+ payment methods throughout the festival.
Operational Reliability
Achieved zero downtime across 900+ devices including merchant terminals, kiosks, and payment points, validating infrastructure reliability.
"The Lepōs app is really easy to use. The token system makes it very easy to handle customer payments. Most importantly, we can still use it even when there's no internet, so we never have to worry about connection problems. It's a safe and reliable system that helps us serve our customers better."
- William Chan, Merchant / General Manager of Culin Art 1862
All-In-One Event Solution
Event / Ticketing Management
Dynamic event creation, ticket types, pricing, and inventory management for multiple venues
O2O Ticketing Platform
Web-based platform for customers to purchase digital tickets seamlessly
Access Control
Entry validation system using QR codes, RFID, and real-time attendance tracking
All-In-One Wallet Management
Digital wallet system for storing value, points redemption, topup, and balance management
Checkout & Payment
Unified payment processing system bridging online and offline transactions across events
Control Management
Centralized administration mobile app for operations, security, and performance monitoring
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